Experience Lead: CX Insights to Product Impact

A leading FinTech company in the UAE is seeking an experienced Experience Lead to connect customer insights with product ideation. The role requires strong judgment and the ability to influence product decisions based on customer and agent experiences. Responsibilities include authoring CX content, representing insights in product discussions, and driving improvements based on feedback. The ideal candidate has over 5 years of relevant experience and is fluent in English and Arabic. This position offers flexible hours, autonomy, health insurance, and participation in stock options.
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