Experienced Customer Support for SaaS Solutions

Deliver exceptional support as an Experienced Customer Support Specialist for SaaS solutions. Tackle technical issues and provide training to ensure customer satisfaction in the Kamloops office.
This permanent full-time role requires you to assist clients through phone, chat, and email while diagnosing technical problems with software and related hardware. You'll maintain detailed records of interactions, provide training, and collaborate with the development team to solve complex issues. Additionally, you may support user testing and the revision of user manuals.
Key Responsibilities:
• Engage with clients to solve technical problems
• Offer clear, detailed instructions to users
• Conduct customer training sessions on our ELD software
• Collaborate with developers on technical challenges
• Ensure comprehensive documentation of issues and solutions
Requirements:
• 1-3 years of experience in technical customer support
• Excellent communication skills, both ...