Opportunity Description
Our Client, a Large Municipal Health Care System company, is looking for a Facility Payroll Ambassador for their New York, NY location.
Responsibilities:
Responsibilities:
- Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
- Resolved employee inquiries utilizing system tools, reports and policies and procedures
- Identify and escalate complex issues and provide follow-up/ closure
- Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
- Complete payroll and timekeeping related forms
- Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
- Collaborate with all areas of Payroll and HR to resolve employee issues
- Provide coverage for Payroll Shared Services Call C...
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