FBS - Customer Experience Product Manager

About the Role

We are seeking a strategic and data-driven professional to support the growth of the Consumer Direct Home product suite across online and call center channels. This role focuses on enhancing customer experiences, driving digital innovation, and delivering profitable growth.

You will play a key role in developing and executing strategic initiatives, leveraging analytics, and collaborating with cross‑functional teams to implement solutions that improve performance, enable new digital capabilities, and elevate customer engagement.

What You’ll Do

• Develop and execute strategic business plans and marketing initiatives to achieve gross written premium, new business, and profit targets.
• Support the growth of Consumer Direct channels by enhancing digital and call center experiences.
• Define and document business and technical requirements for growth‑driven strategic initiatives.
• Lead cross‑functi...