Opportunity Description
Our Client, a Medical Research company, is looking for a Field IT Support for their Dallas, TX location.
Responsibilities:
Responsibilities:
- Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
- Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
- Perform IMAC’s all systems as applicable
- Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
- Contribute to team and client specific short, mid and long term goals
- Assist in inventory management, includ...