Field Service Engineer

Job Description
Job Overview:
Insight Global is looking for a full-time Field Service Engineer for a client. This is a customer service focused engineering position that links the Company's Engineering Department to a variety of internal and external customers. This individual can sit remotely, but face-to-face meetings and field inspections of rail cars/components may also be required. In this role, you will work closely with customers to troubleshoot issues, providing technical guidance in the help desk/incident management software with the goal of safely repairing and quickly returning company equipment to revenue service. Interactions are primarily via email and phone.

Key Responsibilities:
• Receive and resolve Engineering Help Desk emails and phone calls
• Thoroughly document work activities within the help desk software for future reference and trend analysis
• Research requests and communicate appropriate guidance to the customer
• Discuss detailed te...