Opportunity Description
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Provide and maintain end user desktop & peripheral support to our various clients including merchant support, installations and maintenance
Duties & Responsibilities
- End user support - Resolve logged incidents as per client contract
- Deliver customer service - Communicate, dress and display positive attitude
- Quality incident resolution - Ensure incident is resolved on first contact
- Compliance to pending rules - Ensure compliance to pending rules is followed
- Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
- Preventative maintenance - Identifies possible risks and reports to Team Lead
- Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
- Setup desktop computers and perip...
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