Field Service Engineer PO

What you’ll do:

• Provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty.
• The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton installed base.
• You will be working on Eaton UPS´s including the scope from small 1‑phase UPS to large data center UPS´s up to 1700kVA.
• Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks.
• Ensure update of customer information, technical documentation and input to correct invoicing of customers.
• Support customers in technical questions (phone and/or mail).
• Support own colleagues in Service department and sales with technical knowledge.
• Participate in required training (technical, mandatory by Eaton or by law).
• Responsibilities over the service request realization (timing...