Field Service Team Leader - South Wales & West

Job Description

Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. 

The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.

Key Result Areas

Responsibilities

Resource Management

- Review Engineer performance with Field Service Manager monthly.

- Review jobs per day.

- Review chargeable hours per Engineer.

- Review training requirements.

- Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.

- Undertake Engineer Audits as required.

Truck Installations

...