Field Service Technician

JOB DUTIES:

• Perform the installation of machines (assembly and commissioning) according to the technical requirements and correct operation, at the customer's premises.


• To carry out corrective and preventive interventions on machines installed at customers' premises.


• Providing support in the assembly and dismantling of trade fairs.


• Continuously travel to customers who require assistance, showing total availability for this purpose.


• Train customers in the operation of the machines.


• Plan and self-organise for the different assistance assigned.


• Follow up on services, maintenance, and report the status of the same to the person in charge.


• Order the necessary spare parts for interventions and for the maintenance of the stock of parts.


• Detect customer needs and expectations, as well as propose new opportunities for service improvement.