Field Services engineer - EUC

Deliver high-quality on-site IT Services by ensuring timely issue resolution, proactive maintenance, and adherence to IT best practices. Enhance user satisfaction and operational excellence across the organization.

Responsibilities

• Provide IT support across a wide range of client activities.
• Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.
• Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.
• Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.
• Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.
• Deliver ‘White Glove’ service to users, even in high-pressure situations.
• Work effectively in a project-based environment that requires flexibility and strong teamwork.
• Perform other duties as assigned...