Financial Service Representative (Bilingual)

Position Description:

Acting as the front-line of the company, these individuals project an excellent image of the company through providing timely, professional, accurate and courteous service when interacting with stakeholders via inbound phone calls.

Your future duties and responsibilities:

RESPONSIBILITIES:
Provide accurate, courteous and timely service to incoming telephone, e-mail and chat customer inquiries from various stakeholders regarding products, policies and procedures, and/or account related inquiries
Ensure a positive client experience is delivered by providing high quality customer service to new and existing clients
Investigate and research account-related issues and determine the appropriate actions that need to be taken to achieve resolution to such issues
Ensure that follow-ups are resolved within a timely manner and all service level agreements are met
Liaise with internal and external bu...