Fire & Security Area Service Manager

Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Area Service Manager in the Manchester area.

The Area Service Manager is responsible for managing day-to-day service operations within a defined area. The role ensures that service delivery meets SLAs, customer expectations, and company standards while supporting the Regional Service Manager in operational, financial, and team objectives.

Key Responsibilities

1. Operational Management

Manage and coordinate service operations across the assigned area to ensure SLA compliance.

Allocate and schedule engineers effectively to meet service demand.

Monitor service performance, including first-time fix rates, response times, and efficiency.

Implement local process improvements to optimize operations.

2. Team Leadership

Supervise engineers and service staff in the area, providing coaching, guidance, and performance feedback.

Support tra...