First Line Support Analyst

Job Title: First Line Service Desk Analyst

Location: Leicester

Salary: £25,400

Overview:

A leading organisation is currently seeking a motivated and customer-focused First Line Service Desk Analyst to join its dynamic IT support team.

As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards.

Key Responsibilities:

• Provide first-level IT support for hardware, software, mobile devices, and other technical equipment.
• Log and resolve incidents, problems, and service requests both remotely and in-person.
• Accurately document issues to ensure ...