Fleet Support Engineer

Our Client, an AV Manufacturing company, is looking for a Fleet Support Engineer for their Foster City, CA location.

 

Responsibilities:

• Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking.


• Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles


• Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots


• Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques


• Develop short term mitigations and long term correction actions to improve vehicle safety and update, and prevent recurring issues


• Perform hardware bring-up and validation procedures for new vehicle com...