Opportunity Description
About the role:
Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
We are looking for an AI Solutions Architect to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.
What you will do:
- Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times).
- Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high‑impact automation opportunities.
- Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI featur...
Ready to Apply?
Submit your application for (Fluent English) Ai Solutions Architect (Spain) at SupportYourApp
Apply for this Position