Folio Collector - CSR

About the Role

• Collecting hotel room receipts after client check-out and reconciling room receipt charges against booking information.
• Keeping all client and finance requirements organized and tracked appropriately.
• Collaborating with clients and hotel partners to complete investigation of discrepancies, working with finance and operations teams to improve processes and create efficiencies.
• Working efficiently to process high volumes of room receipts, managing electronic documents in Windows file folder system and web-based database.

Qualifications

• 1 to 2 years of customer service experience
• Bachelor's degree preferred
• Call center experience preferred
• Exceptional customer service skills, strong written and verbal communication skills with keen attention to detail.
• Ability to make judgment calls based on multiple variables and stay organized while interpreting diff...