Opportunity Description
David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.
Position: Fraud Activity Agent
Location: Barcelona, Spain
Employment type: Full-time, on-site
Remuneration: Base salary + performance bonus.
DUTIES AND RESPONSIBILITIES:
- Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
- Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
- Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
- Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
- Maintain detailed and accurate records of investigations, actions, and outcomes ...
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