Fraud Operations & Analytics Lead

Overview

The Fraud Operations & Analytic Lead is a strategic managerial role responsible for overseeing the entire customer life cycle from digital onboarding (eKYC) to post-transaction fraud monitoring and scam prevention. This position leads high-performance teams within fraud operations including anti-scam initiatives, fraud analytics, and eKYC while maintaining regulatory compliance, minimizing financial loss, and safeguarding customers from fraudulent activities.

Responsibilities

• Lead, mentor, and manage a hybrid team of Fraud Operations, eKYC, and Anti-Scam specialists, overseeing daily investigations, case management, and onboarding activities across multiple shifts (including 24/7 coverage).
• Foster a high-performance culture by setting clear KPIs, conducting regular training, and promoting professional development to ensure team members are equipped to handle complex risks and emerging scam tactics.
• Manage resource planning,...