Fraud Operations Team Lead (Onsite, Taguig)

A leading staffing company is seeking a Team Lead for their CS Fraud department in Taguig. The successful candidate will have at least 4 years of BPO experience, specifically in fraud investigations, and have managed a team of agents. Responsibilities include overseeing daily operations, managing performance against KPIs, and mentoring team members. This onsite role requires a Bachelor's degree and the ability to work in shifting schedules. Benefits include HMO on Day 1 and quarterly performance bonuses.
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