Opportunity Description
Job Title
Fraud Supervisor / Fraud Senior Analyst
Work Setup
Onsite at Taguig, Uptown Bonifacio Tower 3
Work Shift
Night shift
Skills And Qualifications
- Fraud profile
- 4-year college graduate, any course
- With at least 3 to 5 years of relevant experience
- QA experience is not required – project will upskill internally
- With at least 1 year of supervisory experience
- Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
- Open for applicants currently in the Philippines with the right to live and work in the country
Responsibilities
- Receive inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers
- Conduct research by maximizing all available resources and provide necessary information in response to caller queries
- Provide resolutions to caller pro...
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