Freight Forwarder

Time Type:

Purpose of the position
To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.
Key Tasks
Customer & Network
• Establish customer communication preference, i.e. phone, e-mail, fax, visit.
• Receive and validate customer contract from M&S.
• Attend to all customer enquiries in accordance with customer service policy standards.
• Co-ordinating with the destination office for shipment approvals.
• Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
• Ensure compliance with the standard area operating processes and Customer SOPs.
• Create docket/file and review docum...