French Customer Support Team Leader, Barcelona, Spain

Customer Support Team Leader - Fluent in French (C2) and English (B2) - wanted in Barcelona.

Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success!

Role Description

As a Customer Support Team Leader, you will oversee a team of customer support representatives, ensuring the delivery of exceptional service to our French and English‑speaking customers. Based in Barcelona, you will be responsible for managing team performance, providing coaching and support, and resolving escalated customer issues. Your role will involve coordinating with other departments to optimize processes and enhance the customer experience.

Requirements

• Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal.
• Proven experience in a leadership role within a customer support environment.
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