Front Desk Agent

Millennium Knickerbocker Hotel Chicago Historic Luxury Hotel | Downtown Chicago

Position Overview

The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment.

As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel.

Key Responsibilities

• Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure


• Perform check‑in and check‑out procedures with accuracy, efficiency, and attent...