Front Desk Agent -Hotel Arts Barcelona

Job Number:
Job Category: Rooms & Guest Services Operations
Location: Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain, 8005
Schedule: Full Time
Remote: N
Position Type: Non-Management

Position Summary

• Process all guest check‑ins: confirm reservations, assign rooms, issue and activate room keys.
• Process all payment types, including room charges, cash, checks, debit, and credit.
• Process all check‑outs, resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check‑in.
• Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special request...