Front Desk Agent - New York, NY

About the Role

We are seeking a polished and service-driven Front Desk Agent to serve as the first point of contact for our members and guests. This role is central to delivering an exceptional first and last impression and requires a natural hospitality instinct, composure under pressure, and a genuine passion for creating meaningful member experiences.

What You Will Do:
Member & Guest Experience

• Greet all members and guests warmly and by name wherever possible, creating a personalized and seamless arrival experience


• Manage member check-in and check-out procedures with accuracy and efficiency


• Anticipate member needs and proactively offer assistance, information, and service recommendations


• Handle member inquiries, requests, and concerns with professionalism and a solutions-first mindset


• Communicate club programming, amenities, and offerin...