Front Desk Supervisor

REPORTS TO: General Manager

EFFECTIVE DATE: TBD

No. Of vacancies: 1

Job Types: Full-time, Permanent

No. Of hours: 30+ HR

Pay scale: $ 24.05 per hour

JOB SUMMARY

Responsible for the efficient, guest-focused operation of the Front Desk, ensuring a seamless arrival-to-departure experience and consistently high service standards. Supervises day-to-day front office activities including reservations, check‑ins/outs, group blocks, guest communications, and interdepartmental coordination to maintain accurate room status and timely delivery of guest services. Responsible for analytical function, including preparing occupancy and performance reports, monitoring booking patterns, and identifying operational trends to support staffing and service planning while also providing impactful insights for supplementing revenue generation opportunities. Must establish and maintain an employee-oriented culture that emphasizes service excellenc...