Front Office Manager

Filinvest Hotel: QUEST PLUS CONFERENCE CENTER MANILA

To oversee and manage the Front Office operations of Quest Plus Manila, ensuring the delivery of exceptional service and anoutstanding guest experience at all times. This role is responsible for maintaining the highest standards of hospitality, professionalism, and efficiency in all guest interactions.

The incumbent will establish, nurture, and maintain strong professional relationships with hotel guests, corporate clients, and patrons, ensuring their needs are anticipated and met promptly. Additionally, the role involves leading the Front Office team, implementing operational policies and procedures, monitoring performance, and continuously identifying opportunities to enhance service quality and guest satisfaction.

Key responsibilities include optimizing check-in and check-out processes, handling guest inquiries and concerns with discretion and professionalism, coordinating with other de...