Front Office & Spa Manager

About the Role An exceptional opportunity exists for an experienced and service-driven Front Office & Spa Manager to join a luxury lifestyle hospitality property in Zululand. This role requires a dynamic individual who can seamlessly oversee front office operations while ensuring the spa delivers an outstanding guest wellness experience. The successful candidate will be passionate about guest service excellence, operational efficiency, and creating memorable guest experiences within a high-end hospitality environment. Key Responsibilities Front Office Management Oversee all front office operations, including reception, reservations, guest check-ins/check-outs, and concierge services Ensure exceptional guest service standards are consistently maintained Handle guest enquiries, requests, and complaints professionally and efficiently Manage room allocations and occupancy optimisation Supervise and train front office staff to uphold service excellence Monitor front office systems, reportin...