Front Office Supervisor

We are seeking an experienced and dynamic Front Office Supervisor to join our team in Fairmont Fujairah Beach Resort United Arab Emirates. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

• Oversee daily front office operations including check-in/check-out processes guest inquiries and concierge services
• Lead train and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for t...