Fulfillment Associate - Document Management

As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT Corporation, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.

You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives.

You will report to the Manager, Fulfillment and work from our local office in Albany, NY. We offer an 8:30am-5:00pm M-F schedule, ...