Functional Support Manager

Role: Functional Support Manager
Location: Bengaluru
Work Mode: On-Site (6 days working)
CTC: 5-9 LPA
Experience: 4-6 years

Key Responsibilities:
Execution Leadership:
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Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.AI platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.
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Execute strategies to improve service delivery and resolution timelines.
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Ensure support activities are in line with broader business goals.
2.

Client Engagement:
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Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.
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Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements.
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Track and enhance CSAT and NPS scores...