GBS Customer Service Tel Rep-5

Job Summary

This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.

Responsibilities

• Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
• Maintains awareness of performance goals and results.
• Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
• Submits ideas and solutions to improve the UPS experience.

Qualifications

• Strong customer service skills and listening skills.
• Strong written and verbal communication and problem solving skills.
• Ability to manage multiple tasks simultaneously in a fast-pac...