GCS RIS Support & Training Lab Insights Products

The Position

For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Lab Insights Products.

Main Tasks

• Technical Support: Provide high-level remote and on-site technical assistance to minimize downtime and resolve complex product issues.
• Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool.
• Training & Development: Design learning paths and conduct training sessions for customers, staff, and trainers, including managing certifications.
• Process Optimization: Define and improve service and training workflows to enhance overall quality, efficiency, and regional cooperation.
• Launch & Pilot Support: Assist in product pilots and launch preparations, while managing communication and e-learning processes (requires up to 30% travel).

Your P...