Opportunity Description
Request ID: (phone number removed)
Title: Genesys Tech Lead
Location: Cary, NC (Local Candidates Only)
Duration: 6 Months
Pay Range: $45.00- $53/Hour on W2 (All inclusive)
Job Description:
We are seeking an experienced Genesys Tech Lead with strong expertise in IVR design, call flow development, and API integration. The ideal candidate will lead the development and implementation of secure IVR flows, including bot interactions, while ensuring seamless integration with backend systems using REST/SOAP APIs and JSON/XML payloads.
Key Responsibilities:
- Lead Genesys IVR design and call flow development projects.
- Develop secure IVR flows, incorporating bots where required.
- Integrate IVR systems with backend applications using RE...