Genesys Technical Manager & Global Implementation Lead

Position Summary:
As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements.

Responsibilities:

Oversee the installation, testing, and commissioning of Genesys contact center solutions, both on Genesys Cloud and Genesys Engage, adhering to agreed project timelines.
Ensure projects are delivered within scope, cost, and quality parameters, meeting committed timelines at customer sites.
Provide Level 3 support for problem analysis and resolution within SLA timelines and achieving first-time resolution targets.
Take the lead in solution delivery activities, especially in assigned projects, coordinating onsite project activities and leading the technical team.
Act as the primary technical resource, assisting Project Managers in large projects and taking ...