German Customer Care - Team Leader - Athens

On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.

Responsibilities

• Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
• Monitor team performance through KPIs and implement action plans to achieve targets
• Maintain direct communication with the client (German-speaking only) on a daily basis
• Ensure high-quality service delivery and continuous performance improvement
• Motivate the team and foster a positive, results-driven environment
• Handle complex operational challenges and provide...