German Customer Service Advisor

German Customer Support Specialist

£30,000 - £35,000

Hybrid Working - 3 Days Office Based / 2 Days Remote - Hatfield

The Role

You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you'll help maintain a smooth customer experience while supporting day-to-day operational activity.

Key Responsibilities:

• Manage incoming customer queries via internal systems and ticketing tools
• Provide support to German and English-speaking customers
• Troubleshoot and resolve issues, escalating where necessary
• Support account administration and system updates
• Maintain accurate records and internal documentation
• Assist with reporting and tracking of key operational activity
• Monitor trends and highlight recurring issues or improvements...