German Speaking Command and Control Center Agent (7/24)

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Requirements

• Processing of incoming service requests and incidents based on SLA via e-mail.
• Creation of ad hoc-reports
• Distribution of tickets inside the Service Desk team
• Backlog management (e.g. long-runner tickets).
• Escalation handling
• Event monitoring task in a 24/7 supporting team.
• Creation, coordination of IT Onboarding/Offboarding tickets
• Ensure necessary technical and process related trainings for new joiners.
• Administration of hardware assets
• Cre...