Global Call Center Workforce Leader

A global food services company in Angeles, Pampanga is seeking a Workforce Manager to oversee a team responsible for real-time monitoring and staffing adjustments in a call center environment. The ideal candidate will have 5–7 years of call center experience, including 3–5 years in workforce operations management. Key responsibilities include staffing, performance analysis, and operational goal achievement. This role also requires strong project management skills and expertise in workforce management tools.
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