Global Contact Center OpEx Lead — Lean Six Sigma & AI

AECOM is seeking a hands-on Contact Center operations specialist in the Philippines to lead HR and Finance Contact Center operations. You will be responsible for improving case resolution and driving automation while fostering a culture of continuous improvement.

The role requires over 5 years of experience in contact center operations, Lean Six Sigma certification, and strong leadership skills in diverse environments. You will partner with various teams to deliver scalable AI solutions.