Global CX Leader - Shipping & Digital Tools

faststream recruitment pte. ltd. is seeking a Customer Service Excellence Manager to enhance the customer experience for a global shipping company based in Singapore. The ideal candidate will have over 5 years of customer service experience in the container shipping or logistics industry and a proven track record of managing teams in fast-paced environments.

This role involves developing strategies, conducting training, and staying ahead of industry trends to ensure top-notch service delivery.