Global Fraud & Risk Operations Leader

A leading BPO company in Kuala Lumpur is seeking an experienced Senior Operations Manager to oversee Fraud & Risk Operations. Responsibilities include management of service delivery, client interactions, and operational performance across complex workflows. The ideal candidate will have a minimum of 10 years in operations, 7 years in leadership roles, and expertise in fraud prevention and risk management within the customer service industry. Proficiency in both Mandarin and English is required, offering opportunities for significant career advancement.
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