Global Technical Support Specialist

Exp: 6 Months – 3 Years

Location: Chennai – Ambit IT Park

Primary Responsibilities Include:

- Respond promptly, courteously, and knowledgeably to technical support inquiries

- Provide top-tier support to all customers with a goal of first call resolution

- Educate customers on system installation/use, and assist in troubleshooting

- Utilize prior customer support experience to enable customer success and happiness

- Use problem-solving skills to solve customer issues and address concerns

- Outbound calls to current customers to address issues, when needed

Skillset

- High school diploma or general education degree (GED);

- 6 Months to 1 year experience in Technical Support or Customer Support Environment

- Proven success in a phone-based customer service or call center position

- Ability to understand and determine root cause...