Global WFM & Quality Leader for BPO Ops

A leading BPO company in the Philippines seeks an experienced Workforce & Quality Manager to enhance staffing and improve operational efficiency. The candidate will manage workforce planning, quality assurance, and performance analytics while utilizing tools such as Verint and Excel. A minimum of five years of relevant experience is required, along with strong skills in data analysis and stakeholder management. This role is crucial for optimizing staffing strategies and delivering performance insights to leadership.
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