Guest Communication Specialist

Company Overview

Trust First Management - Why Join Us? (This isn’t your average job ad.)

We’re not looking for someone to just fill a role.

We’re looking for A-Players who want to be part of something big, something that’s moving fast, breaking records, and rewriting what “great” looks like in the short-term rental industry.

We manage 30+ high-performing vacation rentals with an average guest rating of 4.93+ (translation: we don’t do average). Our mission is to deliver exceptional guest and owner experiences every single time while scaling smart to hit $5 million in total booking revenue in the next 6 months.

Position Summary

We’re looking for a fast, detail-oriented Guest Communication Specialist to manage all guest messaging across our portfolio of short-term rental properties.

In this role, you will be responsible for delivering a seamless, high-quality guest experience from booking to checkout while protectin...