Guest Experience Host / Concierge

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable.

Responsibilities:

• Greet guests with warmth and enthusiasm, creating a memorable first impression
• Assist with guest arrivals, check‑ins, and departures with efficiency and professionalism
• Provide expert knowledge on the resort, Chester Zoo, and local area activities
• Coordinate guest requests, special occasions, and bespoke experiences
• Work close...