Opportunity Description
- Luxury service background essential ideally with previous experience of handling villas and butlers JSONObject
- Manage a Butler/Palace HostTeam
- Energized personality that interacts with guests without effort
- Track all kinds of guest preferences from several channels and sources and maintain the database
- Practice hyper collaboration between all departments to ensure amazing stays of our guests
- Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery) including conducting hotel training and driving KPIs
- Ensure all guest amenity standards are in place and followed up
- Maintain and update the hotels VIP list.
- Track and analyse guest feedback and propose actions to be taken for improvement.
- Work with various systems at the same time (Opera PMS Outlook Message Box Anantara App Loyalty Systems Review Pro)
- Ensure guests are properly greeted upon their arriv...
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