Guest Relaion Officer - English speaking

Mô tả công việc: Position summary
The Hotel Guest Relation Officer is responsible for providing outstanding customer service to guests of the hotel. They will be the first point of contact for guests and will be responsible for handling all guest inquiries and requests. They will also be responsible for addressing and escalating guests’ complaints and be responsible for ensuring that all guests have a positive experience at the hotel.
Duties and responsibilities

• Greet and welcome guests in a friendly and professional manner when they arrive.
• Provide guest information about hotel facilities, programs and other services and doing show rounds.
• Supervise and take care VIP guests during their staying at the Hotel.
• Handle all guest inquiries and requests in a professional and courteous manner.
• Recognise the customer#39;s circumstance and offer the best remedy.
• Ensure that all guests have a positive ...