Guest Relations Agent

Bring your skills and experience to roles that can make an impact to our guests and colleagues. Join us.

Responsibility

Guest Relations Agent is responsible in providing the most efficient, courteous & personalized service to all guests in all areas of Customer Service Operations, with particular attention to VIP guests. Also handles the registration & check out of VIP guests as well as all other Customer Service Tasks like Cashiering, Telephone Desk Operation, Concierge and Room Reservations.

• Delivers courteous, efficient, and personalized service to all guests, including VIPs
• Performs accurate check-in, key issuance, and guest handling in line with SOPs and confidentiality standards
• Demonstrates thorough knowledge of rooms, facilities, services, promotions, and safety procedures
• Proactively addresses guest inquiries, requests, and complaints with urgency and professionalism
• Coordinates with Housekeeping and...